Return Policy – Landscaping Builders
Thank you for shopping at LandscapingBuilders.com. We are committed to providing high-quality landscaping tools, outdoor equipment, and building materials. If you are not completely satisfied with your purchase, we are here to help.
Return Window
30 Days
from date of delivery
Defective Items
7 Days
to report damage or missing parts
Refund Processing
5–10 Days
business days after inspection

Contents

  1. Eligibility for Returns
  2. Return Process
  3. Damaged or Defective Products
  4. Refunds
  5. Exchanges
  6. Return Shipping Costs
  7. Order Cancellations
  8. Non-Delivery or Lost Packages
  9. Contact Us

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, uninstalled, and in original condition.
  • The item must be returned in its original packaging, including manuals, hardware, and all accessories.
  • A return request must be submitted within 30 days of the delivery date.

Non-returnable items include:

  • Custom-made or special-order products
  • Clearance or final-sale items
  • Products damaged due to misuse or improper installation
  • Digital or downloadable items

If you are unsure whether your item qualifies, contact us before initiating a return.

2. Return Process

Important: Do not ship any item back without first receiving written approval and a return address from our team. Unauthorized returns may not be accepted.

To start a return, follow these steps:

  1. Email us at [email protected] and include:
    • Your order number
    • Your full name
    • Reason for return
    • Photos (required if the item is defective or arrived damaged)
  2. Our team will review your request within 24–48 hours and reply with return instructions and the approved shipping address.
  3. Pack the item securely in its original packaging and ship it to the address provided. We recommend using a tracked shipping method.
  4. Once received, your item will be inspected and your refund or exchange will be processed. See Section 4 – Refunds for timelines.

3. Damaged or Defective Products

If your item arrives damaged, broken, or missing parts, please act promptly:

  • Notify us within 7 days of delivery.
  • Email [email protected] with photos of the damaged item and its packaging.
  • We will send a replacement or issue a full refund — including any shipping costs — at no charge to you.

Claims submitted after 7 days may not be eligible for a free replacement or return-shipping coverage. If you have concerns, reach out to us and we will do our best to assist.

4. Refunds

After your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.
  • Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

You will receive an email notification once your refund has been processed. If you do not see your refund after 10 business days, please contact us.

5. Exchanges

If you need a different size, model, or variation of the same product:

  • The original item must first be returned and pass inspection per Section 1 – Eligibility.
  • A new order for the replacement item will be shipped after inspection is complete.
  • If the replacement item has a different price, you will be charged or refunded the difference.

To request an exchange, follow the same steps outlined in Section 2 – Return Process and mention that you would like an exchange in your email.

6. Return Shipping Costs

  • Customer responsibility: Customers are responsible for return shipping costs for items returned due to a change of mind or incorrect purchase.
  • Our responsibility: We cover return shipping costs for defective products or items incorrectly shipped by us. We will provide a prepaid return label in these cases.

We recommend using a trackable shipping service for returns. Landscaping Builders is not responsible for items lost in transit during return shipment.

7. Order Cancellations

  • You may cancel your order at no cost if it has not yet been shipped.
  • To cancel, email [email protected] with your order number as soon as possible.
  • If your order has already shipped, cancellation is no longer possible and the order must be processed as a return upon delivery per Section 2.

8. Non-Delivery or Lost Packages

  • If your tracking information shows the package as delivered but you have not received it, please first check with neighbors and any safe-drop locations at your property.
  • Contact the carrier directly with your tracking number to open an investigation.
  • If the issue remains unresolved after 48 hours, contact us and we will assist in resolving the matter.

Landscaping Builders is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout. However, we will work with you and the carrier to find a resolution.

9. Contact Us

For questions about your order, a return, or any of the policies described on this page, please reach out to us:

Landscaping Builders

Website: landscapingbuilders.com

Email: [email protected]

You may also review our Privacy Policy and Terms of Use for additional information about your rights and our obligations.