Thank you for shopping at LandscapingBuilders.com. We are committed to providing high-quality landscaping tools, outdoor equipment, and building materials. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, uninstalled, and in original condition.
- The item must be returned in its original packaging, including manuals, hardware, and accessories.
- A return request must be submitted within 30 days of delivery.
Non-returnable items include:
- Custom-made or special-order products
- Clearance or final-sale items
- Products damaged due to misuse or improper installation
- Digital or downloadable items
2. Return Process
- Contact us at [email protected] and include:
- Your order number
- Your full name
- Reason for return
- Photos (if defective or damaged)
- Our team will review your request within 24–48 hours and provide instructions.
- Ship items only to the return address we provide. Do not ship items without approval.
3. Damaged or Defective Products
If your item arrives damaged, broken, or missing parts:
- Notify us within 7 days of delivery.
- Include photos of the item and packaging.
- We will send a replacement or issue a full refund at no charge.
4. Refunds
After your return is received and inspected:
- Approved refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear.
- Shipping fees are non-refundable unless the issue was our fault.
5. Exchanges
If you need a different size, model, or variation:
- The original product must be returned first.
- A new order will be shipped after inspection.
6. Return Shipping Costs
- Customers are responsible for return shipping costs for unwanted or incorrect purchases.
- We cover return shipping only for defective or incorrectly shipped items.
7. Order Cancellations
- You may cancel your order if it has not yet shipped.
- If the order has already shipped, it must be processed as a return.
8. Non-Delivery or Lost Packages
- If the package is marked delivered but not received, contact the carrier first.
- If unresolved after 48 hours, reach out to us and we will assist.
9. Contact Us
For questions about your order or our policies, contact us at: